Refund & Cancellation Policy
Last updated: October 7, 2026
This policy applies to Ruvela Marketing ("Rouvela", "we", "us"), based in Toronto, Ontario, Canada.
Your right of withdrawal
If you are a consumer in a country with a statutory right of withdrawal for services (for example the EU, EEA or UK), you keep those rights. Your written quote explains when work starts and how withdrawal applies once delivery has begun.
Before work begins
If you cancel before you submit your project intake form (which starts generation), you will receive a full refund.
After work has started
Once delivery has begun, we may offer a partial refund for items not yet delivered, at our discretion. This does not affect any rights you have under mandatory consumer law, for example if a deliverable is faulty or not as described.
Non-refundable items
Except where the law requires otherwise, we do not refund completed deliverables, or advertising spend you paid to platforms such as Meta, Google or TikTok.
How to request a refund
Email rouvela@jno.holdings with your name and project details.
How refunds are paid
Approved refunds are returned using the payment method set out in your quote, usually within 5–10 business days.