Privacy Policy

Who is responsible for your data

The controller of your personal data is Ruvela Marketing, Toronto, Ontario, Canada. Contact: rouvela@jno.holdings.

Information we collect

When you use our contact, quote request, newsletter or intake forms we collect the details you provide: your name, email address, phone number, business name, messages and notes, and the brand information, links, logos, photos and screenshots you upload for your project. If you accept trackers, analytics and advertising tools collect device and usage data such as pages visited.

Customer accounts and login data

We use Lovable Cloud Auth to store your email, verification status, securely hashed password and login/session information. Login storage keeps you signed in. We use this data to secure your account and restrict project access to the verified client. No public profile is created. To request account deletion, email rouvela@jno.holdings from your account email; we verify the request and retain only records required by law.

How we use it and our lawful bases

Contract: to process your booking, create and deliver your deliverables, and send you service emails.

Legitimate interests: to answer enquiries, keep the site secure, prevent fraud and improve our services.

Consent: to send the newsletter you subscribed to, and – where the law requires it – to load analytics and advertising trackers. You can withdraw consent at any time.

Legal obligation: to keep accounting and tax records.

We do not sell your personal information.

Service providers (processors)

We share data only with providers that help us run the service: Lovable Cloud / Supabase (hosting, database, accounts and file storage), Lovable AI (the AI models that help produce your deliverables), and FormSubmit (email delivery). If you accept trackers, Google, Meta and TikTok also receive usage data.

International transfers

We are based in Canada, which the European Commission and the UK recognise as providing adequate protection for commercial personal data. Some providers process data in the United States or other countries; where required we rely on Standard Contractual Clauses (or the UK addendum) and similar safeguards.

Retention

We keep booking and payment records for as long as tax and accounting laws require (generally up to 7 years). Project uploads and deliverables are kept while you may need them and deleted on request or when no longer needed. Contact messages are kept up to 2 years; newsletter subscriptions until you unsubscribe.

Your rights

Depending on where you live, you can ask to access, correct (rectify), erase or receive a portable copy of your personal data, object to or restrict certain processing, and withdraw consent at any time. You also have the right to complain to a supervisory authority (for example your local data protection authority in the EU/EEA, the UK ICO, or the Office of the Privacy Commissioner of Canada). Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) you may also request access to or correction of your information. To exercise any right, email rouvela@jno.holdings.

Cookies, trackers and consent

We store your language choice and consent choice in your browser. We may use optional analytics and advertising pixels from Google, Meta and TikTok. Visitors in the EU/EEA, UK and Switzerland are asked first, and these trackers load only after you click Accept. You can change your choice at any time: Cookie settings

Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect children's personal data.

Contact

Questions about this policy: rouvela@jno.holdings.